University of Houston Hiring for HPM Customer Service Specialist – (STA010827) at Texas, United States Full Time

Serves as Houston Public Medias (HPM) customer service specialist
and primary point of contact in HPM�s Customer Service
Department.

1. Responsible for maintaining the membership phone line during
   business hours and responding to inquiries from call center
   vendor.
2. Responsible for daily retrieval and processing of membership
   Dropbox messages which include emails from the prior evening as
   well as incoming voicemails.
3. Receives, researches and responds to internal and external
   customer inquiries pertaining to programming, streaming and
   broadcast channels and smart phone apps; confirms that customer’s
   needs have been met.
4. Provides assistance with account setup and technical questions
   regarding PBS video streaming service.
5. Process member contributions; assist in processing donations
   received by mail to include checks, credit card and EFT
   authorization forms.
6. Reviews and maintains the accuracy of information contained in
   the donor contact records.
7. Provides assistance to donors regarding one-time gifts,
   installments and sustainer gift options, order cancellations,
   product returns, non-delivery issues as well as campaign gifts and
   ticketed events.
8. Assist with special membership projects.
9. Performs other job-related duties as assigned.

EEO/AA

Qualifications :

High school and 1 year experience

Requires a basic knowledge of grammar, spelling, punctuation and
simple mathematical functions like percentages, ratios, etc. as
might normally be acquired through attainment of a high school
diploma or GED. Requires a minimum of one (1) year of directly
job-related experience.

May Be Eligible for Alternative Workplace Arrangements
.

Notes to Applicant: This position requires project
coordination, critical thinking and resourcefulness. This position
requires proficiency in Microsoft Office – Excel, Word, Power
Point. This position requires relationship building skills.