University of Edinburgh Hiring for Lead Student Support Officer Job at Edinburgh, Scotland Full Time

UE06: £28,756-£33,309

CAHSS/Economics/Student Support Office

Full-Time, Open Ended, 35 Hours Per Week

We are looking for a Lead Student Support Officer (LSSO), a key position in the Student Support team in the School of Economics. The post holder will be responsible for reviewing, administering and delivering the services and systems that support our Undergraduate (UG) and Postgraduate Taught (PGT) student community.

The Opportunity:

The post holder will ensure that strong student support is provided in line with the University and CAHSS aim of enhancing the student experience. The postholder will work to both implement and coordinate the service and subsequently develop the administrative and support mechanisms within the School relating to student support. The post holder will be the line manager of the School’s two Student Support Officers, and will be a leading member of the Student Review Team to coordinate support for students of concern within the School and manage the allocation of cases among the Student Support team.

The post will be directly line managed by the Teaching and Student Services Manager and also work closely with the Manager of Student Welfare to ensure good systems are in place for pastoral care, and the integration of student support with student welfare and experience. The post holder will also work very closely with the UG and PG team managers, and the Senior Personal Tutor and Personal Tutors (PTs) for UG and PGT regarding day-to-day issues and communication.

Your skills and attributes for success:

• Good standard of education and several years’ experience in a relevant administrative/junior management role with an understanding of the higher education context, OR hold a relevant degree and have a minimum of 2-3 years’ relevant experience in a student support role.
• Excellent, proven interpersonal, written and verbal communication skills.
• Experience of working/responding independently and dealing with unforeseen problems and circumstances.
• Work as part of a team, to enable and motivate staff, to facilitate, influence and negotiate.
• Knowledge and understanding of university academic policies, regulations and codes of practice, plus appreciation of wider University and HE issues.

As a valued member of our team you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT+ equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

The University may be able to sponsor the employment of international workers in this role. This will depend on a number of factors specific to the successful applicant.