University of Delaware Hiring for Custodial Manager at Delaware, United States Full Time

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University’s Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

Job No: 499349
Work Type: Staff
Location: Newark
Categories: Facilities Management, Full Time

PAY GRADE: 29E
SCHEDULE: Monday – Friday 5a-1:30p

CONTEXT OF THE JOB:
Under general direction of the Assistant Director, the Custodial
Manager oversees the supervision of assigned staff engaged in the
daily cleaning of the academic, residential and conference
facilities. The Custodial Manager is responsible for the safety of
staff and ensures that staff members use products and material
safely. The Custodial Manager is responsible for the consistent
enforcement of University policies, departmental procedures and the
Collective Bargaining Agreement. Enforces custodial standards for
academic, residence and conference facilities through short-and
long-range planning and coordination. Works with other managers
within the Facilities organization to coordinate timely response
and effective use of assigned personnel who respond to service
requests.

MAJOR RESPONSIBILITIES:

• Supervise the daily activities of the custodial staff in the
  cleaning of academic, residential and conference facilities, which
  includes quality control; scheduling; employee time and attendance;
  hiring, training, and performance management.
• Administer and enforce the collective bargaining agreement’s
  language, departmental, and University of Delaware policies,
  including participation in grievances, employment hearings, and
  labor management meetings.
• In a secure, cost effective manner, maintain an appropriate
  inventory of custodial supplies, conference supplies and
  equipment.
• Coordinate and monitor custodial-related functions such as
  contract services; special events/programs, concerts, etc.
• Ensure that customers receive quality service and timely
  response to requests and are well informed of all maintenance
  issues, custodial needs and operational concerns;
• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in management, business administration, or
  hotel management or related field preferred and two years
  work-related experience. Minimum of six years progressively
  responsible job-related experience in addition to a high school
  diploma or GED may be substituted for required education.
• Minimum of three years demonstrated leadership and/or previous
  supervisory experience preferred.
• Ability to be “on-call,” during evenings and weekends in order
  to respond to emergencies.
• Ability to supervise and train assigned staff including
  organizing, prioritizing, and scheduling work assignments.
• Ability to develop and maintain record-keeping systems and
  procedures, and basic computer skills to include but not limited to
  proficiency with word processing, spreadsheet and database.
• Must be assertive and tactful.
• Effective oral and written communication skills.
• Ability to work effectively with a wide range of constituencies
  in a diverse community. Knowledge of supplies, equipment, and/or
  services ordering and inventory control.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in organizing resources and establishing priorities.
• Ability to observe, assess, and record work, safety and
  infection control standards.
• Ability to perform quality control inspections. Knowledge of
  organizational structure, workflow, and operating procedures.
• Ability to foster a cooperative environment.
• Skill in examining processes, formulating policy, and
  developing and implementing new strategies and procedures.
• Ability to develop, plan, and implement short-and long-range
  goals.
• Knowledge of equal opportunity and affirmative action
  programs.
• Ability to make administrative/procedural decisions and
  judgments.
• Ability to use independent judgment and to manage and impart
  information to a range of clientele.

SPECIAL REQUIREMENTS:

• Valid driver’s license and regular access to private, reliable
  means of transportation in order to maneuver throughout the Newark
  campus and Wilmington locations.
• Certification by a nationally recognized custodial management
  organization such as Cleaning Management Institute or National
  Executive Housekeepers Association preferred.
• Requires the ability to be “on-call,” during evenings and
  weekends in order to respond to emergencies.

Notice of Non-Discrimination, Equal Opportunity and Affirmative
Action
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual
violence.

Applications close:

PI192541358