University of Delaware Hiring for A/V Classroom Tech Lead, University Media Services at Delaware, United States Full Time

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University’s Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

Job No: 499480
Work Type: Staff
Location: Newark
Categories: Information Technology, Full Time

PAY GRADE: 28N

CONTEXT OF THE JOB:

University Media Services (UMS) provides support and services in
the following areas: video/audio

production, campus and performance events, classroom technology,
and media engineering & design

technology. The AV/Classroom Technology unit supports the use of
technology in the centrally scheduled

classrooms and in department owned spaces through effective
installation and maintenance practices.

Onsite and remote user support is provided using a state-of-the-art
monitoring and control system. The

technology work of this group is highly visible and is crucial to
supporting the University’s mission.

Under the general direction of the Manager, AV/Classroom
Technology, the AV/Classroom Technology

Lead oversees the activities of the Classroom Technology
Technicians (CTTs) who are responsible for the

training, service, support and maintenance of classroom technology
systems. The technicians provide

high level technical support for sophisticated classroom technology
systems which have integrated

audiovisual equipment.

MAJOR RESPONSIBILITIES:

• Provides A/V Classroom Technology Service, Support &
  Maintenance for the Southern Newark
• Campus learning spaces that currently includes.
  • o STAR Tower
  • Townsend Hall
  • Worrilow Hall
• Coordinates and schedules group training sessions for faculty
  and other users of the AV/classroom
• technology systems on STAR campus.
• Supervises part-time and student technicians.
• Coordinates with Manager, AV/Classroom Technology when CTTs
  from the Service, Support and
• Maintenance group are needed to help with installations.
• Reviews and responds to trouble tickets initiated through the
  TDX ticketing system.
• Resolves customer issues and complaints with maintenance
  repairs.
• Maintains detailed work-related service/maintenance
  records.
• Ensures that preventative maintenance is scheduled and
  completed.
• Documents work.
• Researches and evaluates information about equipment capability
  for purchase recommendations.
• Recommends and purchases tools, equipment, and supplies used in
  classroom technology
• maintenance.
• Organizes supplies and inventory.
• Interfaces with CTTs and student workers who work evening
  shifts covering classrooms on STAR
• campus when necessary, ensuring maintenance repair requests are
  handled in a timely manner.
• Serves as backup for other Classroom Technology Technicians who
  operate, maintain, and repair
• classroom technology systems.
• Consults with faculty on system operations and provides on-call
  support during operating hours of
• Southern Newark Campus learning spaces.
• Provides technical guidance to other Classroom Technology
  Technicians.
• Trains and supervises more junior technicians and student
  staff. Ensures that technicians maintain a
• high level of technical skill and knowledge and are compliant
  with recognized industry standards and
• all safety standards.
• Supplements work of other UMS technicians in support of major
  special events on campus (e.g.,
• football games, VIP functions, etc.) as needed.
• Maintains a high level of technical skill and broad awareness
  of technical developments in classroom
• technology.
• Participates in long range planning for classroom technology
  upgrades.
• Assists the Manager, AV/Classroom Technology and Director of
  UMS in providing technical support at
• all levels within the unit.
• Performs other related duties as assigned.

QUALIFICATIONS:

• High School diploma or GED with a vocational/technical
  specialization in electronics, or the completion of an ICIA
  certificate training program in the use of audiovisual technology
  and five years’ experience in the troubleshooting and repair of
  audiovisual equipment, or equivalent combination of education
  and/or experience.
• InfoComm CTS certification required.
• In-depth experience with the operation, training, and
  maintenance of advanced classroom technology systems and A/V
  equipment.
• Experience with troubleshooting, repairing, and maintaining
  Classroom Technology including video projectors, Crestron control
  systems and sound systems.
• Strong mechanical aptitude.
• Advanced computer literacy and knowledge of computing hardware
  and connections.
• Ability to lead a team, work under pressure and produce quality
  results.
• Strong project management skills. Strong verbal and written
  communication skills.
• Must be able to communicate effectively with people having
  varied levels of technical knowledge and interact well with people
  of all ages and diverse backgrounds.
• Demonstrated understanding and consideration of the differing
  needs and concerns of individuals with varying identities,
  cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where
  diversity is celebrated, and equity is a core value.

SPECIAL REQUIREMENTS:

• Ability to lift and move, with or without assistance,
  audiovisual equipment weighing up to 50 pounds.
• Ability to accurately discern colors and the tone and volume of
  sound.
• Must be able to work overtime, evenings, weekends, and holidays
  to support the demands of various events.

Notice of Non-Discrimination, Equal Opportunity and Affirmative
Action
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual
violence.

Applications close:

PI195070476