University of Colorado Medicine Hiring for Healthcare Customer Service Support Representative (REMOTE) at Remote Full Time

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 3,500 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a highly motivated Healthcare Customer Service Support Representative to join our team.

This job is 100% remote and out of state candidates will be considered.

The purpose of the Healthcare Customer Service Support Representative is to elevate the University of Colorado patient experience by addressing questions and concerns mainly via phone but also includes fielding correspondence requests in a call center environment. The individual in this position will handle and bring resolution for up to 60 calls per day from callers including but not limited to patients, affiliate partners, payers, and healthcare providers. Interact in a positive, caring manner when communicating. Collect payments and/or offer and set-up payment arrangements on outstanding balances. Utilize analytical thinking for account research and reconciliation, update accounts with new or corrected information and request itemized statements or re-bill claims when appropriate. Explain medical bill and identify deductible, coinsurance, copays and other patient financial responsibility. Performs specialized tasks as assigned by the manager and/or supervisor.

Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, and 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology preferred . Must be technically proficient. Requires advanced verbal and written communication skills. Must possess strong interpersonal skills. Professional maturity and ability to exercise sound judgement are essential. Written/verbal fluency in both English and Spanish is strongly preferred.

All applications MUST be submitted via our website.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions. We are an equal opportunity employer.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.