University of British Columbia is Looking For at Vancouver, BC Full Time

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried – Sales Clerk

Job Title

Sales Clerk

Department

Retail Sales | UBCV | Bookstore | Student Housing and Community Services

Compensation Range

$3,680.00 – $3,869.00 CAD Monthly

Posting End Date

July 10, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Description Summary

Sales clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales clerks are expected to provide excellent customer service, be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. Incumbents may also be required to work in the Corner Store, within the UBC Bookstore.

Organizational Status

s to Bookstore Assistant, Section Head or Assistant Merchandising Supervisor II as designated.

Work Performed

May perform any of the duties at lower classification levels and in addition may perform any of the following:

• Assist customers by helping to locate and select products, answering inquiries (verbally or in writing) giving product demonstrations and accepting, recording, processing and filling special orders and/or requisitions;
• Operates point-of-sale terminal or invoicing equipment and ensure the safe and orderly keeping of a daily cash flow;
• Checks inventory levels and advise buyers of out-of-stock situations and may place orders by phone, mail or fax according to procedures;
• Stocks shelves, arranges displays and ensure orderliness and attractiveness of stock layout, preparing merchandise for sale as instructed and assisting with pricing;
• Recommends price mark-downs for supervisor’s approval;
• Operates a computer terminal to access and input information as required;
• Prepares surplus or defective merchandise for return to vendor.
• Assists customers in the Corner Store as required.

Consequence of Error/Judgement

Works within well defined guidelines and procedures, but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Supervision Received

Receives detailed instructions during orientation and training and on subsequent new assignments or changes in procedures. Carries out familiar phases of the work under general supervision.

Supervision Given

Employees at this level do not supervise, but may explain work sequences to others.

Preferred Qualifications

High School graduation or the equivalent combination of education and experience. Knowledge and at least one year experience in retailing in related products. Ability to maintain accuracy and attention to detail. Ability to operate a cash register in an efficient and accurate manner. Ability communicate effectively and to respond appropriately to inquires in person, on phone, and in writing, and make appropriate referrals. Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment. Ability to provide quality service to customers in a courteous, patient manner. Ability to effectively display and sell products and services. Ability to operate computer and other related office equipment. Ability to balance and complete multiple tasks in a variety of retail merchandise departments. Ability to work evenings.