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Healthcare / Healthcare
University Medical Center of Southern Nevada Hiring for Hospital Concierge at Las Vegas, NV Full Time
Full Job Description
Position Summary
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.
We are home to Nevada’s ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:
Responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets, and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.
Job Requirement
Education/Experience:
Equivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.
Licensing/Certification Requirements:
None
Additional and/or Preferred Position Requirements
Preference will be given to those who document work history in the following areas:
- Experience conducting brief patient interviews, and obtaining information concerning specific symptoms and exposure.
- Experience obtaining a visitor’s temperature upon entrance to a hospital.
- Experience granting and limiting hospital access based on the current visitor and screening policy.
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:
Telephone etiquette; basic filing and mail sorting procedures; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.
Telephone etiquette; basic filing and mail sorting procedures; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.
Skill in:
Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard equipment, stamina to remain seated and maintain concentration for extended periods of time; vision to read printed materials and VDT screens; hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
- Employer Paid Pension Plan through Nevada Public Employees’ Retirement System “PERS”! https://www.nvpers.org/front
- Vesting in the pension plan after 5 years of qualifying employment!
- Health/Dental/Vision Insurance – Less than $20 per paycheck for employee-only coverage
- Consolidated Annual Leave (CAL) – CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
- Extended Illness Bank (a/k/a Sick Bank)
- 457 Deferred Compensation Plan
- Comprehensive Group Health Insurance Plan
- Nevada has no State Income Tax
- No Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.
We are home to Nevada’s ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER