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Customer Services & Support
Universal staffing Hiring for Customer Service Representative at Oxford, MI Full Time
Job Description Customer Service Representative
Job Summary
The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or similar other items. They take care of the order entry process from start to finish and are responsible for tasks that are related to customer orders such as credits, delivery issues and alike. The Customer Service Representative takes call from customers and answers questions they may have or directs them to a coworker who can answer their questions.
The Customer Service Representative is a full-time position, with benefits, and a work schedule of Monday – Friday 8:00 AM to 5:00 PM.
General Accountabilities
- Provides customers’ information about products or services, takes or enters orders, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Ensures that appropriate changes were made to resolve customers’ problems.
- Processes adjustments, changes, requests, fees, invoices and other related paperwork.
Job Qualifications
- Education: High school diploma or equivalent
- Experience with MS Office
Skills
- Excellent verbal and written communication
- Service oriented
- Critical thinking
- Active listening
- Problem resolution
- Works well with others
Other Job Information:
Full time
Benefits after 90 temporary period
Work Schedule: Monday – Friday 8:00 AM to 5:00 PM
Company Description
We are not a staffing agency, we employ for another business unit owned by the same individual.
We are not a staffing agency, we employ for another business unit owned by the same individual.