UniTrust Financial Group Hiring for Customer Service Representative at San Antonio, TX Full Time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the main point of contact for our customers, providing excellent service while addressing their inquiries and concerns. If you have a passion for assisting others and thrive in a fast-paced environment, this position is perfect for you.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional service via phone, email, or chat
• Understand and address customer inquiries, concerns, and complaints in a timely and professional manner
• Collaborate with internal teams to effectively resolve customer issues and ensure customer satisfaction
• Maintain accurate customer information and interactions in the CRM system
• Assist in processing orders, returns, and exchanges
• Stay updated on product knowledge to provide accurate information and upsell additional products/services
• Continuously work to improve customer service skills and stay updated on industry trends and best practices

Qualifications

• High school diploma or equivalent; some college coursework is preferred
• Proven customer service experience, ideally in a similar role
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities, with a focus on finding effective solutions
• Ability to remain calm and professional in high-pressure situations
• Proficient computer skills, including familiarity with CRM systems and Microsoft Office Suite
• Ability to multitask, prioritize, and manage time efficiently
• Strong attention to detail and accuracy
• Demonstrated ability to work effectively in a team environment
• Empathy and patience when interacting with customers from diverse backgrounds
• Flexibility to work evenings, weekends, and holidays as necessary

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.