UnitedHealth Group Hiring for HR Service Assistant at London Full Time

The HR Service Assistant position is responsible for providing excellent customer service and support to our employees and managers based out of EMEA region. Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems. If you are ready to begin a promising career with a Fortune 25 healthcare leader, we urge you to come and apply your skills.

Primary Responsibilities:
Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics

Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs

Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area

Document calls and research as appropriate

Solve problems systemically, using sound business judgment and follow through

Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words

Establish rapport over the phone quickly, and remain positive

Provide consultation to employees and managers regarding where they can obtain the information in the future

Calmly and effectively handle challenging callers

Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards

Continuously recommend process improvements and future enhancements/best practices for current processes

Complete special projects and assignments as required

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Requirements:
Direct customer service experience, preferably in an inbound call center environment but not essential

Genuine interest in HR

Excellent communication skills, both written and verbal

Preferred Qualifications:
Experience working in Ireland or other EMEA Regions

Work Environment:
Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse

Office environment

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other.

And at the end of the day, we’re doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: #RPO