UnitedHealth Group Hiring for Healthcare Customer Service Rep ($/Hr, WFH, CST/EST Hours) at United States Full Time

Equity Staffing Group is currently staffing Healthcare Customer Service Reps for remote work CST or EST Hours. This is contract work with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

Position: Healthcare Customer Service Rep

Location: Remote/WFH/CST or EST Hours

Duration: 6 Month Contract to Start, potential for extension and/or conversion to FTE

Rate: $19.00/Hr

Start Date: ASAP

Description:

1. Work effectively every day to connect patients with care.

2. Primarily make outbound calls but occasionally help manage the inbound call que from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting.

3. Assist callers with general inquiries including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records request, and issue resolution

4. Verify and update patient information in the clinical information system, EMR, and/or portal.

5. Contact patients to communicate upcoming campaigns.

6. Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs.

7. Document thoroughly all calls and actions taken within core systems.

8. Assign electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.

9. Solve moderately complex problems on own engaging team members as appropriate.

10. Plan, prioritize, organize and complete work to meet established objectives.

Software Skills:

Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

Hours:

Monday-Friday 9am-6pm with flexibility to work after 6pm and Saturdays as needed

Min Education: High School DIploma OR GED

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting www.equitystaffing.com