UnitedHealth Group Hiring for Customer Service Representative – Remote in Central OR Eastern Time Zone at Dallas, TX Full Time

If you are located within Central OR Eastern Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Training classes start soon – apply today!

The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare , part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.

T his position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules (8 ½ hour shift with 30-minute lunch) during our normal business hours of 8:00am – 7:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We provide 8 weeks of paid training, Monday – Friday, 9:00 am to 5:00 pm EST. Times are subject to change. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs; inquiries may include:
  • Handling incoming calls on the Motion and UHC Rewards Program.
  • Identifying and communicating technical troubleshooting steps for activity trackers and the Motion Program app, UHC App and MyUHC .com website.
  • Answer questions on program earnings and points.
  • Educate customers about program benefits and changes
  • Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
  • Assist customers in navigating unitedhealthcaremotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 2+ years of combined education, work and/or volunteer experience
• Currently part of UHC Benefit Operations and Experience
• Ability to work any of our 8-hour shift schedules (8 ½ hour shift with 30-minute lunch) during our normal business hours of 8:00am – 7:00pm EST

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with technical troubleshooting
• Customer Service, call center experience

Telecommuting Requirements:

• Reside within Central OR Eastern Time Zone
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of healthcare. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Connecticut, New Jersey, New York, or Rhode Island Residents Only: The salary range for Connecticut / New Jersey / New York / Rhode Island residents is $16.00 – $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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