United Way of Greater Houston Hiring for Customer Service Representative at Houston, TX Full Time

Company Description

United Way of Greater Houston is a non-profit organization committed to improving the quality of life for everyone in the community. With a focus on providing life-saving services and creating opportunities for financial stability and independence, we bring stakeholders and the community together to address the most pressing needs in the area. We provide resources, education, and support for families, individuals, and veterans facing crises or seeking self-sufficiency. Join us at www.unitedwayhouston.org.

Role Description

This is a full-time remote role for a Customer Service Representative. The role involves providing primary customer service support to our community, including responding to inquiries, complaints, and service requests. The Customer Service Representative will handle escalated customer interactions and ensure an exceptional customer experience. The role also requires data entry, file maintenance, and administrative tasks.

Qualifications

• Customer service, customer support, and customer satisfaction skills
• Experience in handling customer inquiries, complaints, and service requests
• Ability to handle escalated customer interactions with empathy and professionalism
• Effective communication, active listening, and problem-solving skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Proficiency in data entry, file maintenance, and administrative tasks
• Experience with customer service software, such as Zendesk, is a plus
• High school diploma or equivalent is required.