United Way British Columbia is Looking For Data Entry Representative at Burnaby, BC Full Time

JOB PURPOSE

As a member of the Donor Services team, this position provides campaign gift, pledge, payment and designations handling/processing services within United Way British Columbia’s(UWBC) Campaign Management System and other office systems. In addition, this position is responsible for effectively communicating with donors and staff and delivering a high level of customer service.

This job description covers the general roles and responsibilities and areas of the Donor Services Department. Each Data Entry Clerk will normally be primarily responsible for one Key Responsibility Area and may be required to provide back up assistance for another Key Responsibility Area and/or to other functions within the Donor Services Department: Donations Processing, E-Campaigns.

DUTIES & RESPONSIBILITIES

Works closely and effectively with the Donor Services Coordinator and other team members to provide high levels of external and internal customer service

Data Entry: Campaign donations, recording of employee donations, creating new constituent IDs and maintaining address changes and other account information as required

Creates, receives and manages electronic imports and exports from both internal and external sources

Monitors all aspects of processing for errors, investigates and corrects immediately

Responds to oral and written inquiries from internal and external sources based on knowledge of standard departmental guidelines, procedures and policies

Receives donations from Loaned Representatives, staff and public

Provides assistance with other duties within the department as required. These duties may include: follow up with donors on rejected credit card/pre-authorized chequing transactions, reviewing and coding designations received; using the CRA Charity Directory to research agencies not currently listed in UWBC’s Campaign Management System

Suggests and promotes ways to improve overall customer service

Creates and maintains all necessary documentation pertaining to Donor Services and donations processing related functions

Issues manual tax receipts as required and maintains necessary logs and documentation

Prints, mails and distributes Donor Services materials such as s, letters, statements, cheques and tax receipts to donors, companies and agencies as required

Maintains filing system as required

Perform general office duties and services as required

Provides relief to reception and to other administrative/secretarial positions within the organization as required

General

Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS

Education:
High school graduation

Experience:
Two years office experience in a financial services/donations processing and/or accounting environment is required

Skills:
Ability to understand financial transactions and to review/correct/balance financial transactions.

Must exhibit high attention to task orientated detail

Ability to provide accurate data entry and/or typing skills at a moderate to high speed level

Proficient in Microsoft Office products including email and Internet, at a simple to moderately complex level and using these tools to retrieve and maintain information in a United Way application system

Ability to exercise a high level of tact and discretion in both internal and external interactions is critical

Ability to compose simple, clear, concise correspondence

Ability to suggest and promote ways to improve customer service in an appropriate manner

Ability to learn and adapt quickly to new software systems

Must be able to meet assigned objectives by adapting and modifying the sequence of work to meet changing conditions

Ability to build and maintain relationships with all staff

Knowledge of general office processes and procedures

Familiarity with the not-for-profit sector in the Lower Mainland is an asset.

WORKING CONDITIONS

Some hours outside of business hours

May require a drivers license and access to a vehicle

CHARACTERISTICS

For success at UWBC and in this role, certain demonstrable characteristics will be required:

A commitment to building healthy, caring and inclusive communities, internally and externally

Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring

Ability to navigate ambiguity and comfortably operate in it

Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is a pay grade 24 which is $28.11 per hour.

This posting is scheduled to close on October 27, 2023. Interested candidates are invited to apply by submitting a cover letter and resume to job competition C-2023-57.

We kindly ask for no phone calls please. Due to a high number of applicants UWBC receives, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.