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About The Position
Under supervision, to perform a variety of clerical and reception duties in a medical and/or psychiatric treatment area in support of professional and other staff; and to do other work as required. Incumbent in this class performs the journey level scope of clerical assignments in support of doctors, nurses and other staff in an assigned medical treatment area; serve as a mentor and resources for all Unit Secretaries and serve as liaison between Nurse Management and Unit Secretaries.
Requirements
- Completion of high school or equivalent.
- Minimum of three (3) years’ experience as a Unit Secretary.
- BLS through AHA.
- Successful completion of medical terminology course or passing score of 80% on medical terminology examination.
- Knowledge of hospital established policies quality assurance program, safety, environmental and infection control policies and procedures.
- Knowledge of Medical Terminology.
- Knowledge of modern office practices and procedures including filing and operating standard office equipment.
- Ability to understand and follow oral and written directions.
- Ability to perform general clerical work and learn quickly the specific operations of a medical treatment unit.
- Ability to establish and maintain effective working relationships with the public and fellow employees.
- Ability to work effectively under stress and in emergency situations.
- Ability to manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcomes.
- Ability to maintain, demonstrate and be assessed on the knowledge and skills necessary to provide for physical, psychosocial and cultural needs appropriate to the age of the patients served on his/her assigned unit.
Nice To Haves
- Specialized training in medical assisting or a closely related field preferred.
Responsibilities
- Perform a variety of clerical and reception duties in a medical and/or psychiatric treatment area.
- Support professional and other staff.
- Serve as a mentor and resource for all Unit Secretaries.
- Serve as liaison between Nurse Management and Unit Secretaries.
- Conduct mandatory in-services, training and orientation.
- Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcomes.
- Maintain, demonstrate and be assessed on the knowledge and skills necessary to provide for physical, psychosocial and cultural needs appropriate to the age of the patients served on his/her assigned unit.
