Uniserve Hiring for Customer Service Specialist at Vancouver, BC Full Time

For over three decades, Uniserve has been bringing innovative tech solutions to customers across Canada. Based in Vancouver, B.C., we provide smart, reliable services for home and business customers. Uniserve Communications Corporation is a leader in the consulting, delivery and integration of voice, data and media services over multiple redundant and resilient networks, selling directly to customers or through wholesale partners.

We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers.

To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional.

Requirements

Provide assistance to clients in person, on email, or telephonically.

Schedule meetings or telephone conferences between clients and management.

Book meeting rooms or venues.

Compile and maintain records on client accounts.

Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

Build and maintain close relationships with clients.

Client Services Requirements:
Computer skills – must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.

Prior administrative or client services experience within a corporate organization may be strongly desired.

A professional and friendly demeanor.

Have a keen eye for detail.

Excellent verbal and written communication skills.

Employment Type

Full-time

Benefits

Work from home flexibility up to 2 day a week

The support of a professional and friendly team

A varied role that will evolve as you grow with the business

The opportunity to work with a top-performing global company.

Competitive pay rates

Insurance coverage for employees & dependent family members

401K match program.

Uniserve is proud to be an equal opportunity employer. Our company is committed to a diverse and multi-cultural workforce that strives to represent the communities where we live and work and we seek BIPOC and other culturally diverse candidates to apply to this position. Black, Indigenous, and People of Color (BIPOC), immigrants, women, LGBTQ people, individuals with disabilities, and members of other marginalized groups are strongly encouraged to apply.