Uniqlo Canada Hiring for Customer Service Associate *FULL TIME* at Toronto, ON Full Time

Operating Hours: 8:30AM – 8:30PM

Shifts: mid-day, evening, weekends, holidays *MUST BE AVAILABLE FOR FULL-TIME SCHEDULE*

Language Requirements: English (French is considered a strong asset)

Promotion Eligibility: Eligibility based on performance evaluations, every 6 months

How You’ll Contribute:
Deliver exceptional service and develop lasting relationships with customers via UNIQLO channels for communication – telephone, email and live chats

Respond to queries related to products, services, processes and policies

Assist customers with placing orders and navigating our e-commerce site

Handle and resolve complaints according to established policies and procedures

Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy

Work with supervisor to liaise with retail stores and resolve customer concerns to improve store experience

Utilize multiple systems and platforms to research and determine best course of solution based on the customers’ needs

Any additional duties that are necessary due to the evolving needs of the business

What We Are Looking For:
Ability to provide exceptional customer service through telephone, email, and multiple chat interactions in English

Excellent interpersonal skills and the ability to work well in a team environment

Excellent oral & written communication skills in English

Strong computer skills and comfort navigating multiple systems simultaneously

Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities for each interaction

Ability to quickly learn new software and use multiple systems & platforms

Ability to adapt to changing demands of the work environment

Positive attitude and open to constructive criticism and continuous improvement in performance job functions

Must be punctual and have reliable transportation or commute options

High level of professionalism and integrity

Must have availability during evenings, weekends, and holiday hours as directed by business needs

Some knowledge or awareness of the UNIQLO brand and product

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation.