Under Canvas Hiring for Camp Facilities Manager at Widtsoe, Utah Full Time

Under Canvas Facility Managers take pride in ensuring that the glamping locations are operational, safe, functional, and well-maintained so that guests can fully utilize and enjoy all of the amenities. Situated just minutes away from some of the country’s most popular national parks, our locations range in size from 40-100 glamping tents, many of which have their own showers, toilets, and wood burning stoves. The sites can also include a laundry facility, restaurant, communal bathhouses, storage areas, well houses, wood shed, and team member housing(either on or off site).This position reports directly to the General Manager and partners with the Regional Facilities Manager for additional departmental support. The Facilities Manager is the on-site maintenance expert, overseeing, training, and performing maintenance tasks with the Facilities Team.

Responsibilities

• Think critically to respond and react quickly to ever changing situations on property
• Able to problem solve to resolve issues safely and efficiently
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Help and support guest and team member issues quickly and efficiently
• Interview and collaborate with GM on hiring of Facilities team members
• Participate in delivery of performance reviews for team members
• Deliver corrective actions to team members
• Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp General Manager
• Able to run the camp and work independently with minimal oversight in the event the GM or AGM are unavailable
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Maintain the departmental budget by managing Facilities’ purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals
• Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment
• Perform key tasks in planning of capital purchases and projects throughout the year
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Assist with maintenance needs for staff housing as needed
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Promote company sustainability initiatives

Competencies

Effective Communication (Level 3)

Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Adaptability (Level 4)

Excelling in ambiguous environments with diverse individuals and groups by anticipating and responding to changes with swift, focused, and flexible solutions. 

Decision Making (Level 3)

Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.

Initiative (Level 3)

Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Fostering Learning and Development (Level 2)

Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.

Inspiring Others (Level 2)

Energizing and inspiring others to strive for excellence and commit to common goals and purposes, fostering a positive work environment, and creating a sense of self-efficacy, resilience, and persistence in followers.

Planning and Organizing (Level 3)

Making and executing plans to reach goals supporting organizational success. 

Working Conditions

• Able to stand and move for long periods of time
• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Stand and walk over slippery and/or uneven natural walking surfaces for periods of workday
• Bending and stooping often
• Twisting and reaching frequently
• Grasping objects to move or manipulate constantly
• Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices
• Ability to lift 50lbs independently

Preferred Qualifications

• Experience as maintenance technician 2-3 years with 1-2 years of supervisory experience
• Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance
• Provide input and assist GM in annual build of maintenance department budget
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite
• Participate in educational and training opportunities

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Under Canvas.