Ultimate Staffing Hiring for Customer Service Representative at Irvine, CA Full Time

Job Description

Responsibilities:

1. This position will be responsible for providing customer service, dispatching and managing work orders, tracking customer inspections, and managing overall relationships with clients and vendor

2. Develop positive and professional rapport with assigned account contacts, including timely follow up providing excellent customer service

3. Develop positive and professional rapport with affiliate subcontractors, including communicating the scope of work on each service

4. Effectively communicate with customers and affiliates via telephone and email

5. Receive and dispatch work orders to customer expectations

6. Track all open and closed work orders, including updating status notes in the Great Plains system, providing s with schedule dates, estimated completion dates, and close dates

7. Communicate status of all work orders to affiliates and customers, including following up daily for accurate and timely completion

8. Obtain inspection purchase orders from the customer and dispatch the inspection work orders to affiliates in a timely manner

9. Follow up weekly on inspection completion status

10. Request and submit proposals for additional repairs/services and to correct deficiencies

11. Follow up on completed inspections with affiliates to make sure the s, paperwork, and invoices are sent to National Accounts in a timely manner

12. Review the Call Analysis from your account manager and provide status on work orders

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.