Ultimate Charities Hiring for Customer Service Representative at Richmond, VA Full Time

We’re looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will play a pivotal role in ensuring exceptional service, addressing inquiries, and resolving issues to uphold a positive customer experience.

Responsibilities:

• Serve as the initial point of contact for customers.
• Responsively address customer inquiries and resolve concerns or complaints in a professional, empathetic manner.
• Educate customers about our products/services, pricing, policies, and procedures.
• Accurately document and maintain records of customer interactions and transactions using the CRM system.
• Collaborate with other departments to escalate and ensure timely resolution of customer issues.
• Identify opportunities for process improvements to elevate the overall customer experience.
• Stay updated on company offerings and industry trends to provide accurate information and recommendations.
• Meet and exceed individual and team performance targets for customer satisfaction and service quality.

Requirements:

• High school diploma or equivalent; additional college coursework or relevant experience is advantageous.
• Strong communication and interpersonal skills.
• Proficient problem-solving abilities and a patient, empathetic approach to customer inquiries.
• Competency in basic computer applications and quick adaptability to new software systems.
• Ability to thrive in a fast-paced environment and effectively multitask.
• Previous experience in customer service or related fields is beneficial.

Benefits:

• Competitive starting salary with potential for performance-based incentives.
• Comprehensive training and mentorship programs.
• Opportunities for career progression and professional development.
• Supportive and collaborative work environment.

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