Two Small Men With Big Hearts Moving Hiring for Customer Service Specialist (Pre Service) – Remote at Calgary, AB Full Time

You are a TSM ambassador and an exceptional customer service representative. You champion the TSM brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media.

This is a full-time role with an opportunity to work from home. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long-term career as a highly knowledgeable customer service expert with TSM.

This position must have flexibility for weekend and evening shifts.

What will you do?

Proactively engage with TSM clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of situations and resolving client concerns at first point of contact

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one TSM team

Educate and assist clients

What do you need to succeed?

Must-have:
Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills

Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

Proven ability in building rapport and maintain client relationships, preferably in a service industry while working independently and as part of a team

Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation

Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to 7pm

Nice-to-have:
Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced service industry