Two Chairs Hiring for Care Coordinator at Remote Full Time

Diversity, equity, inclusion, and belonging at Two Chairs
Two Chairs is committed to building a culture of inclusivity, belonging, and safety. We center these efforts around open dialogue, employee support, education and advocacy, and culturally-responsive care.

Diversity, equity, and inclusion are more than just words to us; they’re the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don’t think they meet every criterion of the role. Achieving our mission of building a world where everyone has access to exceptional mental health care starts with creating a workplace that represents people from all identities, backgrounds, experiences, abilities, and perspectives.

About Us
Two Chairs is building a world where everyone has access to exceptional mental health care.

We’re building a system that’s far easier to navigate and creating experiences for therapists and clients that are centered in relationships, backed by research, and powered by thoughtful technology.

We’ve brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care. We’re united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone.

About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, the Clinical Team, Care Operations, Marketing, and Business Development.

You’ll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.

Core Areas of Responsibility

Client Communications

• Support our clients via phone, email, and text in 8 hour shifts between 9am-9pm EST / 6am-6pm PST.
• Serve as an empathetic point of contact for clients as they navigate care at Two Chairs
• Explain insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care
• Continue to support clients throughout their care journey by answering questions related to care logistics, billing and insurance, and records sharing

Clinician CommunicationsSupport our clinical team with various operational workflows including:

• Records Requests
• Scheduling logistics
• Refund requests
• Serve as a resource for Clinicians during the onboarding process
• Share relevant themes and feedback with Care Coordination leadership

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

• Onboard into Care Coordination workflows
• Begin to work independently on client and clinician communications with support from Team Leads

Where you’ll make an impact in the first year:

• Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
• Support with onboarding new Care Coordinators
• Identify operational or client support process improvements
• Be a key contributor to company priorities to help ease processes for our clients and clinicians as part of our planning cycles

You’ll be successful if you are:

• Comfortable speaking on the phone with a diverse range of clients
• Excited about communicating efficiently, clearly, and comprehensively
• Knowledgable or interested in learning about health insurance and claims submission
• Detail-oriented and excited about problem-solving to get the job done
• Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment

Compensation & Benefits

The base compensation for this role is targeted between $45,000 and $58,000.

In addition, we offer perks and benefits that support the health and well-being of our teams, including:

• Equity in a high-growth company
• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year’s Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

#LI-Remote #LI-CP1