Twin Pine Inn & Suite Hiring for Customer Service Advisor – Online Chat at Thunder Bay, ON Full Time

THE OPPORTUNITY

This Part time role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customers.

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

• Must have at least 12 months experience working on a helpdesk/call centre.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Must be able to attend 2 weeks onsite paid training.
• Be able to work a 4 on 4 off rotating roster.

What we offer:

• Part time secure employment within a custom designed modern building.
• We supply semi-continental breakfasts each day including coffee!
• Above award wages.
• Hybrid working model.
• Supportive, fun and encouraging team.
• Career progression.
• Free on-site parking when in office.

Job Type: Part-time

Pay: $23.40 per hour

Benefits:

• Casual dress
• Extended health care
• RRSP match

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Thunder Bay, ON P7E 5R9: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Thunder Bay, ON P7E 5R9