Tutoring Solutions Hiring for Part-Time Customer Service Representative at Toronto, ON Full Time

Tutoring Solutions is seeking a passionate and enthusiastic Part-Time Customer Service Representative to join our dynamic team. If you’re looking for a challenging and rewarding work environment, we want to hear from you!

Job description

As a successful Customer Service Representative , your primary responsibility will be to assist the Company Director in managing day-to-day operations, including the responsibility of sales and marketing, curriculum, and programming, scheduling, teacher training, administering assessments, liaise with schools, and conferencing with parents. Candidates must have a strong passion to help children reach their academic goals.

An excellent candidate for this position will possess the following:

· A University degree

· An ability to provide quality customer service that exceeds client expectations

· Successful background in sales, marketing, and sales skills with a strong focus on customer service

· Excellent verbal communication and interpersonal skills to build fostering relationships with clients

· Effective problem-solving and communication skills with the ability to multitask

· Enjoys working with students of all ages

· Professional, enthusiastic, flexible, and energetic

· Have an understanding of the Ontario teaching curriculum

· Have tutoring or teaching experience is an asset

Centre Growth and Opportunities Responsibilities:

· Handle new inquiries, enrolments, consultations, and conferences with parents

· Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators, parent/teacher organizations

· Monitor daily business operations

· Meet goals established with the Centre Director

Staff management Responsibilities:

· Demonstrate and uphold staff morale and ensure the professional appearance of the company

· Facilitate staff meetings and workshops to ensure consistency in teaching practices

Customer Service and Curriculum Support Responsibilities:

· Keep clients and parents informed on program progress and conference with them on an ongoing basis

· Write and recommend goal-based programs and monitor programs for progress

· Create a positive learning environment within the company for staff, students, and parents

· Oversee and schedule student programs

· Anticipate and be responsive to the needs and expectations of clients and students/parents, and respond in a prompt manner

· Take personal responsibility for understanding, managing, and meeting customer needs and expectations

Contract length: 12 months

Part-time hours: 2 per week

Application deadline: 2021-08-13

Expected start date: 2021-08-16

Job Types: Part-time, Contract

Salary: From $20.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Flexible schedule
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends

Education:

• Bachelor’s Degree (preferred)

Work remotely:

• Yes