Turnitin, LLC Hiring for Customer Engineer (Australia Remote) Job at Melbourne Full Time

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. You’ll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Turnitin is seeking a high-energy and personable Customer Engineer to serve as an expert on the Turnitin product suite during the sales life cycle. This role reports to the Area Director, and is responsible for providing technical sales support and demonstrations, in order to put the prospective customers at ease with regards to Turnitin technology.

The Customer Engineer articulates technology functionality and product positioning to both institutions and technical users (equally talented in telling a story to institutional users and in having credible in-depth technical discussions with technology experts). This role must be able to identify all technical issues of assigned accounts and develop/position solutions to address concerns and to establish strong relationships early in the sales cycle.

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Responsibilities and Duties

• Provide technical sales support to the sales team to meet revenue and growth objectives
• Support sales support in drafting functional and technical elements of RFIs/RFPs for the Sales team
• Responsible for performing customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
• Accompany sales team for on-site prospect presentations as required
• Work with Professional Services and Sales teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements
• Work with T&I and Client Success teams to ensure strategic customer success and transitions by identifying customer needs, contract terms, and technical requirements, and working together to provide solutions to customer problems and technical hurdles.
• Work with Sales and T&I teams to manage the Proof of Concept/Pilot programs for prospective clients in the sales cycle
• Responsible for representing the product value add, both technically and functionally, to customers at events such as conferences, on-site visits, demonstrations, etc.
• Navigate complex customer use cases and apply Turnitin product suites value to specific/complex use cases
• Analyse and identify opportunities for product growth across the whole customer cycle, and ensure clients meet success and ROI goals post implementation
• Assist sales team in coordinating answers to complex client queries post sale as required

• Bachelor’s degree (or higher) in a related study or equivalent work experience
• Technical understanding/experience with Turnitin products or a technical knowledge of SaaS products that can be leveraged to learn Turnitin product suite
• Experience operating within a CRM (Salesforce experience is a plus)
• Understanding of single sign on authentication methods and LMS integrations
• Strong communication skills to all organizational levels
• Ability to present in front of large audiences
• Ability to build relationships quickly with prospects/customers
• Highly organized and efficient at time management
• Knowledge of assessment practice and design in Australian HE highly preferred

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• 
  Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• 
  Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• 
  Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• 
  Action & Ownership – We have a bias toward action and empower teammates to make decisions.

• 
  One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• 
  Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.