Tulloch Consulting Hiring for Customer Service Representative at Remote Full Time

We are looking to add a Customer Service Representative to our team, on a one year replacement term. In this role, you will be responsible for obtaining, analyzing, and verifying the accuracy of order information and initiating and/or implementing corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction. This position is a hybrid of remote and in-office work, however is mostly remote. The office is located in Markham, ON.

Some of the things you will do:
Receive, process and verify the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders.

Respond to customers inquiries regarding quotes and orders

Communicate pricing and delivery information as requested

Access the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)

Provide product information, including any product substitutions, technical assistance and broad service support

Enter customer issues, authorize product returns, describe circumstances and rationale for return on Return Authorization records

Why Join Us?

We work hard but also play hard

Work from home, no more daily commute to work

Benefits: Medical, Dental, Life Insurance, RRSP

2 Weeks paid vacation to start

Low turnover, people who join us tend to stay here a long time

NOTE: All positions at ESBE require full vaccination against Covid19

From time to time remote workers may be required to travel to the Head Office for training, meetings, etc. As such, team members must be vaccinated otherwise they present risk of spreading infections at ESBE.

Our customers (Federal, Provincial entities) have all required that ESBE attest to having fully vaccinated workers on staff.

As a key supplier of healthcare institutions, we share a key view that we all have a responsibility to immunize ourselves as per Health Canada and Provincial directives / recommendations.

What you will need to be successful in this position

High school diploma / post secondary diploma, degree or certificate in the sciences would be an asset

Preferably Fluent in English and French – oral and written

Customer service experience

Solid customer service skills; professional telephone etiquette, aptitude for calming upset customers and building long-term positive customer relationships.

Strong Computer skills – Microsoft Office Suite (Word, Excel), internet searches

Detail oriented and organized

Ability to multitask and work well under pressure with minimal supervision

Solid listening skills and logical thinking patterns

Experience working remotely would be an asset

Reliable High Speed Internet connection from a tier one Internet Service Provider such as Bell, Rogers, Telus, Videotron with minimum 100 mbps download, 15mpbs upload speed

Home office with: private room suitable for customer service phone calls, desk with minimum 48” x 30” dimensions, reliable LAN internet connection, WiFi wireless AC or wired with Cat 5E minimum