TTM Technologies – North America Hiring for Customer Service Representative at Toronto, ON Full Time

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. TTM Technologies, Inc. is a leading global printed circuit board manufacturer, focusing on quick-turn and volume production of technologically advanced PCBs, backplane assemblies and electro-mechanical solutions as well as a global designer and manufacturer of high-frequency radio frequency (RF) and microwave components and assemblies. We strive for an environment of excellence where you are encouraged to think creatively and innovatively in order to develop a professional future centered on growth and opportunity.

We are passionate about growing our business and place a high priority on team work, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!

Hiring Shift: Monday to Friday Day Shift (8:45AM – 5:00PM)

Scope:
This role is responsible for maintaining a positive relationship between TTM Technologies and its customers by providing outstanding customer service and order management support to the Inside Sales Team. The individual contributor will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.

Duties and Responsibilities:
Order administration and communication from order quoting to order shipment

Resolving first level product and service problems internally and with the customer directly

Entering and tracking orders through entire business process (from booking to customer receipt)

Understand and maintain database for backlog reconciliation

Address, resolve and communicate customer issues concerning manufacturability of products

Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely

Communicate with manufacturing departments to resolve on time delivery and quality issues

Conduct contract review on customer purchase orders and resolve issues as necessary

Complete error free order entry into site specific systems

Providing and interpreting reports on sales activities and objective measurements

Support quotation activity for repeat orders and quarterly and annual pricing reviews

Support RMA and customer complaint process and follow up with customer

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:
Customer service experience in a Business to Business, manufacturing setting

Independently motivated with a success driven approach to complete responsibilities and meet goals

Articulate speaker in a variety of settings; easily adjusts the message to match the audience

Able to use superior customer-oriented telephone etiquette

Ability to coordinate and work effectively with many different departments, companies and personalities

Ability to read, write and communicate in English to the degree necessary to perform the job

Ability to work under pressure and prioritize tasks

Ability to multitask

Education and Experience:
Experience in customer service environment is required

Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint

College diploma or equivalent preferred, but not required

Some mechanical aptitude is an asset

Printed circuit board manufacturing experience is an asset

Please note due to Controlled Goods Program (CGP) requirements, applicants must be a Canadian Citizen or a Permanent Resident in Canada

Total Rewards Information:
At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.

Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.

Wellness

Medical and Dental, Health Spending Account (HSA)

Life, AD&D, and Long-Term Disability Insurance

Employee Assistance Program (EAP)

Financial (*all bonuses is taxable income and will be subjected to applicable taxes)

Registered Retirement Saving Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) options

Annual compensation review

Quarterly Bonus Program*

Referral Bonuses*

(*all bonuses is taxable income and will be subjected to applicable taxes)

Development

Professional development and training opportunities

Cross training opportunities

Tuition reimbursement for courses related to TTM’s business – up to $12,000 per year

Annual performance reviews

Teammates in this role start at: $20.00, rates may be higher depending on experience

Extensive pandemic protocols are in place at TTM Toronto to ensure the safety of everyone on site. The successful candidate must to adhere to all health and safety measures in place including personal protective equipment requirement (TTM provided mask) and other protocols. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process, please contact Bonnie Fowle, [email protected], 416-208-2186. TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.