TSA Group – Australia Hiring for Call Centre Officer at West Perth, Western Australia, Australia Full Time

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country’s largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

Job Description

This is an exciting opportunity to represent a Government Agency, supporting Australian customers enquires in relation to their government entitlements.

We are growing our team and looking for Customer Service Officers to join us in our West Perth office.

Role Details

• Fully paid comprehensive training
• Permanent Full-Time and Part-Time roles available
• Salary- $53, 000 – $55,000 + Superannuation ($26.50 – $27.50 per hour)
• Monday – Friday, operating on a rotating roster between 7am – 7pm

What will a normal day look like?

As a Customer Support Officer, you will be servicing customers Government entitlement enquiries. Our job is to ensure we resolve customers enquiries efficiently and effectively, whilst upholding the highest level of customer care and empathy.

• Encourage, support and educate customers updating information through their self-service portals
• Use critical thinking and a solution driven mindset to resolve customer enquiries
• Provide assistance to vulnerable customers with an empathetic approach

What’s In It For You

• A rewarding role where you can make a difference
• On-going support and development
• Work your way up and through the business with internal progression opportunities
• Be a part of fun and exciting events throughout the year
• Health and wellness benefits

Qualifications

Who are you?

• Must be an Australian Citizen and at least 18 years of age
• Confident in navigating multiple systems
• Excellent written and verbal communication skills
• Compassionate and empathetic to vulnerable customers
• Thrive in a rewarding, fast-paced environment
• Goal orientated with motivation to learn new skills
• Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks*

Part of our recruitment process will require you to complete a chat and video assessment when you apply.

Additional Information

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/