Trusscore Hiring for Customer Success Coordinator at Kitchener, ON Full Time

Trusscore is a material science company focused on developing sustainable building materials.

We’re starting a journey to change the way people build buildings and the environmental footprint left behind when they do. Already an established innovative building materials manufacturing company, Trusscore is now preparing to take things to the next level by focusing on R&D and bringing innovative material science to our formulations—making our products functional and beautiful.

As one of the leading polymer panel manufacturers in North America, we are dedicated to environmental sustainability and make it a focus of our manufacturing process. We succeed by manufacturing and delivering the best in high-value, zero-waste, quality products in an ever-evolving marketplace. By integrating innovative material science into products to meet new demands we will leave traditional alternatives behind.

Building on a winning track record of 300% revenue growth over the past 5 years, we need the right talent to take the next big steps.

Your Mission

Understand the needs of our channel partners, and, through collaboration with our Sales and Marketing team, ensure they receive the training, tools and support necessary to satisfy those needs and grow their sales.

Responsibilities

Collaborate with Sales and Marketing teams to solve customer challenges and assist them in reaching their sales goals

Identify development and growth opportunities for new and existing partners

Onboard and educate new and existing partners and empower them for success

Ensure successful conversion of leads through Channel Partners

Build reports and presentations for customer meetings

Develop and communicate relevant Channel Partner reporting (sales, inventory, KPI’s, etc.)

Ensure that all relevant Channel Partner information and activities are captured within our Salesforce CRM

Understanding of competitive and alternative product market conditions

On a daily basis, ensure you operate with the Trusscore Way in mind, and this is reflected in your communications with customers, partners and team members.

Qualifications

Experience supporting channel partners in a distribution environment

Customer-first Mindset

Excellent computer skills – Proficient in MS Office such as Word, Teams, Excel, and PowerPoint

Strong time management with the ability to effectively manage multiple priorities and activities

Strong organizational skills and detailed oriented

Excellent communication verbally and in writing

Ability to overcome challenges with patience and creativity

Compensation

This is a career opportunity to join a fast-growing company that offers a competitive compensation package and benefits as well as plenty of room for career growth and leadership development.