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Customer Services & Support
True North Management Hiring for Customer Service at Surrey, BC Full Time
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(Surrey)
Responsibilities:
Handling inbound and outbound calls in a polite and professional manner.
Answering customer inquiries and confirming order details.
Ensuring customer needs are your top priority.
Resolving conflict respectfully and efficiently.
Ensuring accuracy by verifying prescription details to match order details.
Entering data into a custom database.
Qualifications:
Passion for customer service.
Excellent English language skills (reading, writing, and speaking)
Strong customer service skill set with at least 2 years of Call Centre experience.
Knowledge of French and/or Spanish languages is considered an asset.
Exceptional communication skills over the phone and via email.
Solid knowledge of the internet, MS Office – especially Outlook.
Have a high school diploma. Post-secondary education is considered an asset.
Knowledge of medical terms or a MOA certification is considered an asset.
Possess a friendly, professional, and empathetic attitude.
Have the ability to work under pressure but still be keen to details.
Have a strong work ethic, be a quick learner, and self-motivated.
Work well individually and within a team.
Flexible and open to a rotating monthly schedule.
To apply, please email hr@truenorthmanagement.com