Trinity Door Systems Hiring for Service Dispatcher at New Springfield, OH Full Time

SERVICE DISPATCHER

The Service Dispatcher’s role is like the conductor of a fine orchestra; it is all about coordinating and directing the individual technicians in their daily workload and schedule to hit every note/customer service request in unison. The click of the computer keyboard on the dispatching map is music to the Dispatcher’s ears. Dispatcher composes the initial routes the night before but is ready to pivot the next morning with high priority requests like freeform jazz.

What Does the Service Dispatcher Do?

A typical day starts with caffeine jolt and a perusal of the morning incoming service requests from customers. Tweaking the routes as needed for the technicians is the warm-up exercise for the big show. Once the techs are on the road, use that momentary interruption free time to gargle a seltzer or stretch your texting fingers….always ready to talk to a tech or admin about incoming service requests. Audit recently completed tickets to ensure a proper status is marked in our system and everything is harmonized. Relax by watching the GPS map of the vans moving throughout the day like a weird arcade game. Recharge with snacks and office memes or Youtube clip of the day. Monitor progress of the techs, add and remove calls as needed. As the day nears its final crescendo it is time to create tomorrow’s routes like a skilled maestro. Then head home but keep your cell phone handy – the dispatcher always confirms the last call and that the techs are headed home too. No man left behind! Then relax, recharge, and repeat.

What are the Job Demands?

• Scheduling and dispatching technicians to appropriate locations according to customer requests or immediate needs
• Relaying information such as work orders or other messages to and from technicians
• Using telephones or text messages to contact techs, managers, or admins as needed
• Speaking with admin team to help schedule service requests and with customers to schedule work as applicable
• Preparing daily work routes the night before
• Preparing service tickets for crews including verifying what missing equipment information the tech might need to collect, verify what parts or materials they need to take on a job.
• Auditing service tickets daily to verify correct status and disposition of tickets
• Monitoring and communicating with techs to alter schedules as needs, verify daily progress, daily completion time for techs as well as enforce company safety policies as it relates to scheduling.

What Skills Do I Need to Meet Those Demands?

• Professional, honest, outgoing individual
• Experience in service industry
• Experience in dispatching or routing
• Ability to work as a team with other sales staff, service, and administrative depts.
• Mad computer skills
• Demonstrated communication and organizational skills
• Desire to continually grow and learn

What Do You Get Out Of It?

Satisfaction of doing an awesome job while you solve problems. A good night’s sleep after working your butt off for a decent paycheck while opening doors to make the community more accessible. A chance to grow personally and professionally with a career at a company that offers a road to the future, not just a dead end.

The Deets:

• This is a full-time gig, M-F 7AM-5PM in office
• We pay pretty good, $50K-60K per year
• We have got that health insurance thing covered.
• We have that retirement deal with matching to combat that Peter Pan complex.
• We pay you to get lost a week or two out of the year…and on holidays too.
• We pass out some hi-tech gadgets for communicating.

The Fine Print:

This position begins with a 30-day training trial. A confidentiality and non-compete agreement. Starting pay is commensurate with experience and future increases are based on training and performance.

Trinity Door Systems proudly maintains a drug and alcohol free workplace.

• Want to know how to get your foot in the door? Include a cover letter with your resume! We read every single application, so stand out from the crowd. Helpful hint #2: Don’t call us, we’ll call you. We are pretty busy so we will contact those we wish to interview. Hint # 3 We work on automatic pedestrians entrances, not the garage doors. If someone drives a car through one of our doors, one of our techs is having a bad day!