Trimble Hiring for Customer Success Manager Job at Remote Full Time

Reporting to the Head of Customer Sales, the Customer Success Manager will be responsible for developing strong relationships with their assigned accounts ensuring that customers are on-boarded effectively and become happy, active users of our software.

This is mainly an office based role but there may be some occasional travel required.

Key responsibilities

• Operating as the lead point of contact for any and all matters specific to your accounts

• Building and maintaining strong, long-lasting customer relationships

• Manage customer renewals, identifying opportunities to up-sell where possible

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Identify new business opportunities within existing clients Forecast and track key account metrics

• Prepare reports on account status and utilization

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Provide customer service as a point of contact for dealing with clients who may have issues or challenges

• Recording all Sales and Customer Care activity on Salesforce. Formulating annual and monthly sales targets per customer, reporting on and accepting accountability for forecasts.

About you

Our ideal candidate will have proven work experience in a similar account manage role and will be able to demonstrate excellent relationship management skills. You will be a self-driven individual, who is results-oriented and have a positive approach and outlook. To be successful in this role you will also need to be a motivated and pro-active self-starter who can work autonomously and as part of the team.

You will also be someone who is professional, discreet and can show good judgment in all interactions with co-workers, customers, vendors and others.

Our ideal candidate be able to demonstrate the attributes, skills & experience

• Able to quickly develop and maintain a high level of knowledge of (Viewpoint) software products and remain expert on current product knowledge both from an internal and end user perspective.

• Applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.

• Consistently and effectively leads diverse projects and project teams. Consistently leads project teams in a supportive role providing guidance, direction, and feedback.

• Willingness and ability to quickly master training and presentation skills.

• Strong initiative, customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

• Well-organised, self-directed team player

• Adaptable and flexible to changes in the work environment

• Empathy with customers

• Ability to write Business Specifications for ERP modifications. Preferred but not essential.

• Excellent written, verbal and listening communication skills. Skilled with PC’s including Google Suite, Gmail and Microsoft Office software including word processing, spreadsheet, presentation

• Knowledge of construction industry workplace and processes would be beneficial but not essential Working knowledge of SalesForce or a similar CRM system would be beneficial

Apply

To apply for this role, we require you to provide a Covering Letter outlining why you are suitable for this role and an up-to-date CV.

Don’t delay in applying as we will be reviewing and progressing suitable candidates upon receipt of their application.

Note: Only applicants who are legally entitled to work in Australia or New Zealand will be considered.

Trimble is proud to be an Equal Opportunity and considers qualified applicants for employment without regard to race, gender, age, colour, religion, national origin, marital status, disability, sexual orientation, or any other protected factor