Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Customer Services & Support

Trawick International Hiring for Customer Service Representative at Remote Full Time

Full Job Description

Customer Service Representative
Are you looking for a career where you can apply your experience and passion for providing world class service to help our customers find solutions to their questions, if the answer is yes, then you found the perfect fit!
SureGo Administrative Services is looking for someone who is self-motivated, enthusiastic, thoughtful, and patient. Our Customer Service Representative must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently understand their questions to help find a viable solution, providing them with a memorable customer experience.
This is a permanent work from home position that includes a virtual two week paid training program, which will successfully prepare you for handling incoming calls from our customers. Currently, we are accepting applications from individuals who reside in the United States only.

What will YOU be working on every day?
  • Servicing our Travel and Medical callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
  • Utilize knowledge of submission processes, review of claim notes and communication templates (EOBs) and appeals process to determine appropriate resolution to inquiries.
  • Provide feedback to claims staff on high-level claim issues to ensure providers and members receive a prompt resolution
  • Recognize provider and member questions that could be handled using the web portal and provide education to these callers on the benefits of utilizing the technology available.
  • Perform research to answer customer inquiries and requests.
  • Ensure all calls are answered according to company and client guidelines.
  • Accurately document call information and resolution in our internal systems.
  • Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
  • Properly identify issues that need to be escalated appropriately to the leadership team.
  • Meet quantitative and qualitative performance metrics as outlined.
Additional Responsibilities:
  • Provide recommendations on system enhancements and process improvements to management.
  • Participate in departmental projects when applicable.
What qualifications do YOU need to have to be GOOD candidate?
  • Required Level of Education, Licenses, and/or Certificates
  • High school diploma or equivalent.

Job Overview

  • ID: 342815
  • Date Posted:
  • Location:
  • Job Title: Trawick International Hiring for Customer Service Representative at Remote