Transworld Systems Inc Hiring for Remote Customer Service Rep – Starting June th at Montgomery, AL Full Time

REMOTE CALL CENTER POSITION

Rate of Pay: $15/hour

Things to know about ACE:

• 
  What is ACE: ACE.DPL is an Electric and Gas company that services the states of Delaware, Maryland, New Jersey
• 
  Training Schedule: Monday-Friday 8am-5pm EST (hours may change based on trainer preference however 8a-5p is normally the time we train)
• 
  Training Duration: 5 weeks of in the classroom training, 1-2 weeks of nesting (total of 7 weeks of Training)

Hours of Operation: ACE: 7am-7pm EST

Roles and Responsibilities for ACE:

• 
  All our agents answer inbound calls regarding
  • 
    Billing inquires
  • 
    Disconnect/Reconnect
  • 
    Payment Arrangements
  • 
    Budget Billings
  • 
    Make payments
  • 
    Process trouble and outage orders
  • 
    Move In/Out Service
  • 
    Assist with My Account (Online Accts)

Additional requirement for Ace

• 
  Great Attendance
• 
  Computer Navigation skills
  • 
    Must be able to type minimally 35-40 WPM
• 
  Great Communication skills
• 
  Camera edict – Cameras are required to be on during training from start to end
• 
  Flexible as shifts vary from 7am-8pm
• 
  Open to working overtime – We are the client’s Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• 
  Adhere to a 20-minute daily break 1 hour lunch
• 
  Multitask Skills
• 
  Adequate Internet of 20mbps download 10 upload

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

• 
  Broadband internet connection (No DSL, or Dial Up)
• 
  Hard wired connection (no wifi, wifi hotspots)