As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we’re committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Working on a shift basis, receives and responds to inquiries (via telephone, live chats or any other channel) including complaints and commendations from the public regarding the Lower Mainland transit service. This includes providing schedules, routing, nearest departure points, transfer points, vehicle and station identification, timing, fares, passes, lighting conditions, bus shelters, points of interest, landmarks, website and next bus inquiries, explaining TransLink and CMBC policies, service deficiencies, fare over payment, incorrect change given by ticket machines utilizing the computerized Customer Information (CI) system; SeaBus, SkyTrain and West Coast Express utilizing the computerized Customer Information (CI) system; provides telephone numbers for other public transportation companies within the province; and other functions such as recording timetable requests, lost property etc.
EDUCATION:
Requires Grade 12 graduation where the ability to communicate orally, comprehend customer queries and relay a variety of detailed bus information has been acquired.
EXPERIENCE:
Requires six (6) months previous experience in a customer service position involving the provision of information and/or assistance to the public in a continuous, paced environment. A further period of up to six (6) months in the position is required to gain knowledge of routes, services, passes, transfers etc. and to become familiar with the seasonal and cyclical requirements of the position. A formal training period of approximately five (5) weeks, including training in the operation of specialized computer software, is included in this latter period.
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
COVID-19 Safety Vaccination Policy
To support public health, and protect the health and safety of our employees, customers, and their families, Coast Mountain Bus Company employees will be required to be fully vaccinated against COVID-19 and will need to provide proof of full vaccination status in compliance with the employer’s COVID-19 Safety Vaccination Policy.
Accommodations may be applicable under the BC Human Rights Code. Should an applicant be unable to provide proof of full vaccination and should an accommodation be requested, additional information will be required to determine whether the individual is entitled to be accommodated.
This is an on-call casual position and the hours may vary depending upon the assignment.
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Salary starting from: $4,287 per month.
The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
Please click the ‘Apply’ button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: November 14, 2022`
Closing Date: Open Until Filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ’s by going to http://www.translink.ca/careers.
We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@coastmountainbus.com
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