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Customer Services & Support
Transglobal Hiring for Customer Service Associate (Installations) at Edmonton, AB Full Time
Is this job for you?:
Do you believe in putting the customer first?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
WELCOME HOME!
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!
Responsibilities:
Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
Follow up with customers to identify and support their needs
Offer value-added solutions and promote customer loyalty by providing exceptional customer support
Provide best-in-class customer service on appliance installation and assembly service
Explanation of installation process to retailers and customers
Correspond with retailers and customers verbally and electronically
Maintain up to date knowledge of new policies, procedures, and products
Process routine clerical transactions in between calls
Communication with TGS’ network of professional service providers
Qualifications:
Previous experience in a call centre or customer service environment required
Professional phone and email etiquette
Utmost discretion with confidential customer information
Excellent data entry and keyboarding skills
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong attention to detail
Superior organizational, and multi-tasking skills
Strong analytical and decision-making skills
Strong desire to take ownership and accountability of task completion
Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
Ability to work effectively with and without supervision
Why Transglobal:
Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
Competitive pay
Paid training
Career progression program
Employee discounts & Personal “Paid” days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.