Transcom WorldWide Hiring for Technical Support Field Service- High-End Appliances at United States Full Time

Is this you?

• Are you considered the technical expert for high-end appliances in your home?

• Are you the one friends call upon when they need help with their oven, dishwasher, or refrigerator?
• Do you have experience working with field technicians and servicers for luxury brands?
• Do you love helping people and sharing your knowledge?
• Do you want to grow your career with a company that rewards your hard work?

• Do you want to improve your work / life balance and work from the comfort of home?

Join our Transcom family as a Work At Home Agent!

• $20.00 per hour USD, plus performance bonuses, and potential increases based on performance
• Benefits – Medical, Dental, Vision, 401(k)
• Paid Vacation Time
• 100% REMOTE – Work-at-Home
• Great Work/Life Balance while developing your career

You’ll be the friendly voice of our client to provide superior service to customers, servicers, field technicians, and dealers for our client’s high-end luxury appliance brand. You’ll provide support through inbound/outbound calls and emails to support parts identification, help to cross-reference part options, troubleshoot issues with high-end appliances, and identify proactive solutions for consumers and servicers.

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze, and isolate issues

• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and emails from customers.

• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

What’s In It For You?

• Position as a Transcom employee (not an independent contractor)
• Improved Work / Life balance with paid time off (PTO)
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Requirements

• At least 18 years or older

• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• A minimum of five (5) to ten(10) years of experience in a field service environment, preferably working with appliances
• Ability to read and interpret a parts schematic and wiring diagram
• Ability to work within the Hours of Operation: Monday – Friday 8:00am – 8:00pm ET and Saturday 8:00am – 5:00pm ET
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Experience in a technical support role or troubleshooting technical issues preferred
• Previous call center and/or work from home experience preferred
• Experience working in a global parts organization preferred
• • Must live and work in one of the following states:

  AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV

Home Office Requirements

• Secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.

• Reliable DSL or Cable Internet
• Connection must be hardwired into a modem/router via ethernet
• (Dial up, Wireless or Satellite internet service cannot be used)
• Minimum download speed 20 Mbps
• Minimum upload speed 2 Mbps
• Ping less than 100 ms
• Ability to provide a wired USB headset
• Webcam (for internal meetings)
• A windows desktop or laptop that meets the minimum requirements (below):
• Minimum CPU Clock Speed – 1.6 GHz (1600mhz)
• Compatible processor (2 cores or higher)
• Incompatible Intel processors (Celeron & Pentium D)
• Incompatible AMD processors (Athlon X2 & Sempron)
• Mobile Processors (denoted as M) are incompatible
• Operating System –
• 64-bit and Windows 10 Professional, Enterprise, or Education
• Minimum Memory – 4GB RAM
• Storage – Hard drive must have at least 10GB of free space
• Ports – Minimum 1 USB 2.0 port

• Monitors – Dual monitors preferred