Transcom WorldWide Hiring for Logistics Coordinator at Denver, CO Full Time

Logistics:

• Prepare technology equipment and peripherals for shipping

• Prepare outbound packing and shipping of orders including documentation and shipping labels.
• Receive, inspect, and process incoming equipment shipments.
• Coordinate equipment returns which includes:
• Set up equipment pickups with UPS/FedEx
• Create shipping labels
• Track returning shipments
• Thoroughly clean returned equipment and peripherals
• Inventory and restock in appropriate space
• Work with UPS/FedEx on any delayed or missing shipments

• Regular use of UPS WorldShip or FedEx Ship Manager in conjunction with all outgoing shipments.
• Batch uploads of contacts and shipments into UPS WorldShip or FedEx Ship Manager for outgoing equipment
• Export data from UPS WorldShip or FedEx Ship Manager to provide tracking/shipment information to any/all critical workstreams.

• Track total shipping costs for Transcom major client versus shipping for other clients, back office

Inventory management:

• Track available, in use, and lost contact center or work at home agent equipment
• Update inventory system daily to reflect an accurate CMDB
• Keep accurate count of peripherals such as keyboards, mice, phone kits, ethernet cables, phone cables, and power cables
• Manage the processing of our damaged equipment that is returned from the field

Collections:

• Contact, coordinate, and schedule the return of equipment. This includes:
• Email and phone contact to ensure successful return of equipment
• Schedule shipment pickups
• Timely and persistent follow-up necessary (by phone and email)
• Track return shipments
• Update inventory system
• Work with collections agencies.

• Manage and fulfill all online store orders, which includes, but is not limited to the following areas:
• Communication with buyers via email
• Posting equipment to be sold in our online store
• Managing all shipments related to the sale and/or return of equipment
• Track all online store transactions and shipping details

Qualification and experience

• A High School Diploma or equivalent
• Organizational and critical thinking skills
• An ability to adapt, prioritize and multi-task unsupervised
• Excellent verbal and written communication skills
• Proficient with Excel, including capturing and recording data, using shortcuts and formula functions, building charts/graphs, sorting and filtering data, and utilizing pivot tables
• Experience with both Office 365 and Google (G-Suite)
• Experience with macOS, is a plus
• Talent for recognizing opportunities for process improvement
• Be client focused with a great “can do” attitude and a willingness to assist with a variety of tasks as they come
• Proven customer service phone skills
• Strong interpersonal skills, including the ability to work with a variety of personality types.
• Strong attention to detail and ability to maintain a high level of accuracy
• Strong problem solving skills
• Ability to work in an environment where you must sit, stand, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
• Must be able to lift boxes up to 50 pounds on a frequent basis.

• Be self-motivated and commercially minded.
• Take ownership for quality, competence, and commitment.
• Be detail-oriented.
• Enjoy/thrive on autonomy and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.
• Maintain a clean and organized working environment

Location On-site