Transcom Hiring for Onboarding Specialist – Remote Job at South Carolina Full Time

Are you a highly motivated person with exceptional communication and organizational skills, along with meticulous attention to detail, and have the ability to work with autonomy? If so, this role may be for you!
We are seeking an Onboarding Specialist with a background in Talent Acquisition to help manage the new hire lifecycle from the point of offer through the start of employment.
What’s in it for you?

• 100% REMOTE – work-at-home from your private and secure home office
• Benefits – Medical, Dental, Vision, 401(k)
• Paid Vacation Time
• Computer equipment provided
• Great work/life balance, while developing your career
• Employee Assistance Program
• An opportunity to work for a company passionate about people
• The BEST teammates ever!

What you’ll do and be responsible for:
The Onboarding Specialist is responsible for managing the new hire lifecycle from offer to employment start. The primary objective is to move top talent through the onboarding process as quickly, efficiently, and as accurately as possible to limit the amount of time between offer and the first day of employment. This role requires a highly motivated person with exceptional communication and organizational skills, along with meticulous attention to detail, and the ability to work with autonomy.

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

• Manage requisitions and candidates through the full onboarding process from offer through the first day of employment, and partner with the Recruiting team to ensure metrics and KPIs are met
• Serve as the primary point of contact for candidates and hiring managers throughout the entire recruitment process
• Assist with the development and maintenance of candidate communications, contracts/offer letters, disclosures, internal rosters, and reports
• Monitor candidate pipelines within onboarding and research blocks or problems and make recommendations for improvement
• Ensure that all candidates pass the minimum requirements for the role regarding completion of paperwork and any pre-employment checks
• Document and maintain processes for new hire onboarding
• Develop and maintain training materials and documentation for new onboarding team members and/or temporary resources
• Ensure all onboarding team members and temporary support resources are trained for their role
• Facilitate weekly reviews to ensure all candidates have completed all requirements for the role and documentation is updated and accurate
• Provide regular reporting and updates to managers on candidate onboarding pipeline, initiatives, and metrics
• Maintain a high level of professionalism and confidentiality at all times
• Continuously review and evaluate the processes for needed improvements
• Adhere to assigned performance metrics
• Other duties, as assigned

To qualify for this role you must:

• Hold a high school diploma, or equivalent

• 3+ years of onboarding experience, with strong focus on high-volume hiring/onboarding

• Be fluent in the English language

• Have a quiet and distraction-free home office in which to work 100% remote

• Solid experience with G-Suite and Microsoft applications

It will help if you have:

• Experience in the Call Center BPO industry

• Familiarity with applicant tracking systems (specifically Avature) and social media applications

To be successful in this role you must have the following qualifications and characteristics:

• Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally

• Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines

• Strong organizational skills

• An impeccable public image, including on social media

• A professional, courteous demeanor on the phone and in-person

• Excellent written and verbal communication skills

• Ability to make decisions, take action, and execute a plan

About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

Important Information about the Application and Interview Process at Transcom:

• Transcom will NEVER ask for your personal information until AFTER you have been given a written offer of employment, that comes after a live interview with a recruiter.
• Transcom will NEVER invite you to an interview without you first successfully completing our ENTIRE application process, including assessments.
• Transcom will NEVER ask you to pay to get a job from us. We have no registration fees and Transcom pays for your background check.
• Transcom will NEVER send you a check to purchase equipment.
• Transcom will NEVER ask you to send any money to a third party.
• Transcom will NEVER ask you to purchase gift cards.
• Transcom uses Adobe Connect in our interviews, not Skype, Telegram or Zoom.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5×8
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: Remote