TRAIL APPLIANCES LTD Hiring for Customer Service Representative (Calgary – South) at Calgary, AB Full Time

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

The Role

As the Customer Service Representative, you excel at providing exceptional service and solutions to our valued customers. In this forward-facing role, you will create a great first impression of our company and brand. You will also exemplify professionalism and patience and have a “people-first” attitude. This is a full-time position.

What you will be doing

Assist and greet all customers (in person and on the phone)

Book deliveries

Process payment from customers

Filing / records management

Assist Manager with any administrative tasks as assigned

Partner with sales consultants / team members to provide optimal customer solutions

To be successful in this role you must

Have a great work ethic, be punctual, pay attention to the details, and genuinely enjoy helping people

Be proactive and demonstrate initiative by providing input and recommendations to continually improve the delivery of our customer experience

Collaborate with various departments to ensure customer issues are resolved effectively and in a timely manner

Be a quick study when it comes to computers software and systems (intermediate computer literacy is essential)

Have outstanding oral and written communication skills

Enjoy working within a diverse team

Health & Safety at Trail

Trail Appliances recognizes, and fully supports the rights of all employees to work in a safe and healthy environment. Our employee’s health and well being are paramount and will always be of the upmost importance. To keep our staff and customers safe during the pandemic, we have implemented substantial safety polices and procedures to help reduce spread of the Coronavirus (COVID-19).

Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!

NOTE: This position requires the chosen candidate to work a flexible work schedule (Mon – Sunday). All interviews will be held virtually until further notice.

#TrailApp2