Tragar Fuel Oil Co Inc Hiring for Part-Time Customer Service/Dispatcher – Hybrid/Remote at Amityville, NY Full Time

This is one of the best times to join the growing team at Tragar. Tragar is celebrating its 60th year in the oil delivery and HVAC industry on Long Island, and our team is excited for the future. Family owned, we offer our employees a unique environment to work in. Employee growth is a necessary aspect of a successful career at Tragar, and as we aim to deliver an unparalleled service experience we also aim to have an exceptional staff to deliver it. We appreciate your consideration in completing this application.

The Role

Were looking for exceptional customer service/dispatchers to help us achieve profitable revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

Relay accurate information to technicians, ensuing proficient, quality customer experiences.

Manage the whereabouts and needs of every technician in the field.

Record the results of each service call and create summaries for senior management.

Be professional and establish customer rapport, encouraging repeat business.

Respond to customer requests, resolving issues and promoting the brand.

Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

Job Details

• Earn-$20+ per hour!
• Hours 5:00pm – 10:00pm Weekdays
• Morning or Evening shift available on weekends
• Full benefit package including medical, vision, and dental insurance after 90 days
• Matched 401k Benefit after 1 year.
• Paid sick, vacation and personal days.

Requirements

• Must complete 1 month of in-office training (Office located in Amityville)
• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about Tragar Home Services and loves the brand.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• Ability to speak English and Spanish is a plus.