TrafFix Devices, Inc Hiring for at San Clemente, CA Full Time

TrafFix Devices, Inc., is a world leading traffic control and crash attenuation products manufacturing company based in San Clemente, CA with manufacturing factories in Adelanto, CA, Fairfield, Iowa and Tijuana, Mexico. We engineer, design and manufacture life saving devices that make the roadways of the world safer.

Job Summary:

The Customer Support Services Associate is responsible for providing excellent customer service to internal and external customers daily via telephone, email, web service request, and/or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a friendly, timely, accurate, and efficient manner while maintaining a customer-focused attitude. It is also responsible for processing orders and answering questions about products and parts, therefore the cultivation of knowledge of TrafFix Devices parts and products will be essential.

Responsibilities:

• Process customer orders to ensure that all required information is accurate, including client information, pricing, etc.
• Respond and make calls to verify order information with clients.
• Interact and maintain communication with other departments to track order status, inventory, and shipment.
• Keep client informed of their orders, informs them of any issues or delays with their orders.
• Keep accurate notes and records of process status in the system.
• Support other department’s members on various tasks including coding, following up on order status, among others.
• Interface with outside sales team to provide in house sales support.
• Identify, troubleshoot, and escalate issues to meet internal service level agreements.
• Resolve customer complaints regarding product and service, engaging other departments when needed.
• Other duties as assigned by supervisor.

General Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Thorough understanding of TrafFix Devices products and services.
• Ability to work in a fast-paced environment and handle a high volume of transactions.
• Ability to meet deadlines.
• Ability to work independently.
• Proficiency with Microsoft Office Suite or related software and ability to learn internal software programs and applications.

Professional Skills: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Communication Skills: Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Preferred Education and Experience:

• High School diploma, GED or equivalent work experience.
• At least three years of experience in customer service in an office setting.
• Construction/Safety industry is a plus.
• Sales experience preferred.
• Experience using Customer Relationship Management (CRM) applications or systems.

Physical Requirements & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical dexterity: The employee must be able to use a computer and general office equipment, including phones, printers, scanner, etc.. The employee is also required to use hands to handle and feel, and to talk and hear.
• Lifting: The employee must be able to lift and move boxes weighing up to 15 lbs. on a regular basis, and boxes weighing up to 25 lbs. occasionally.
• Vision: The vision requirements for this job include close and distance vision and the ability to adjust focus.
• Noise level: The employee will be exposed to a minimal noise levels in the workplace. However, if the employee is required to enter the warehouse, the noise level may be moderate to significant.

Note: The company is committed to providing a safe work environment and will provide necessary equipment and training to perform the physical demands of the job.

EEO Statement:

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits:

At TrafFix Devices, Inc., we support the health and wellness of our employees through a wide range of programs including:

Wellbeing:

• Eight paid holidays
• Up to 20 days of accrued vacations, based on years of service
• Paid sick leave
• Mental health resources and assistance program
• Employee engagement events
• Employee Life and AD&D coverage

Financial

• Health Savings Accounts with company contribution
• Competitive pay and bonus opportunities
• 401k retirement plan with up to 5% company matching
• Profit sharing distribution
• Ability to cash out earned vacations

Career

• Strong core values & team-centric workplace
• Informal mentoring
• Internal promotion opportunities
• Individualized development opportunities
• Employee recognition program based on years of service

Join us at TrafFix Devices! We are a mission-driven team that focuses on high quality products, cutting-edge engineering, and excellent customer service while working towards a greener future.

Job Type: Full-time

Pay: $23.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
We are following the California OSHA guidelines. Employees are asked to not come to work sick or if exposed to someone with COVID-19.

Work Location: In person