Traceable Hiring for Technical Account Manager/Customer Success Engineer Full Time

Traceable was founded in 2018 by serial entrepreneurs Jyoti Bansal and Sanjay Nagaraj to become the industry leader in API security. Prior to Traceable, Jyoti was founder and CEO of AppDynamics which was sold to Cisco for $3.7 billion in 2017. Bansal and Nagaraj saw the massive adoption of cloud-native architectures firsthand during their time at AppDynamics. Since the API is now the lynchpin of these modern application architectures, they founded Traceable to protect every API and to help ensure the security of the services and data that power modern applications. Today, Traceable has grown to be the industry’s leading API security platform that identifies and tests APIs, evaluates API risk posture, stops API attacks, and provides deep analytics for threat hunting and forensic research. We aim to be the industry’s chosen solution and trusted advisor to security and risk management leaders, data security leaders, as well as software engineers looking to secure their APIs, and build better software faster. Based in San Francisco CA, Traceable is funded by Unusual Ventures, IVP, & Tiger Global Management.

About the Role:

We are seeking an experienced, proactive, and customer-centric Technical Account Manager (TAM) to serve as a primary contact point for Traceable’s largest and highest-profile customers. As part of the Customer Success team, the TAM will play a crucial role in managing and nurturing our customer relationships, ensuring the successful adoption and integration of our AI-powered solutions, and driving long-term customer satisfaction and value.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of key accounts, building strong relationships with clients and ensuring a deep understanding of their business needs and technical requirements
• Collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our AI-based solutions
• Provide technical guidance and support to clients throughout the customer lifecycle, from onboarding and implementation to troubleshooting and issue resolution
• Monitor and analyze customer usage data to identify trends and opportunities for improvement, delivering proactive recommendations and best practices to optimize product performance and value
• Conduct regular business reviews and check-ins with clients to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner
• Act as a customer advocate, providing feedback to internal teams on product features, enhancements, and areas for improvement
• Develop and maintain a deep understanding of Traceable AI’s products, technology, and industry trends to effectively support and educate customers
• Contribute to the development and refinement of the TAM processes, tools, and resources to continuously improve the efficiency and effectiveness of our customer success efforts.

Requirements

• Bachelor’s degree in a related field, such as Computer Science, Information Technology, or Engineering
• 3+ years of experience in a technical account management, customer success, or technical support role, preferably within the software or technology industry
• Strong understanding of application security, performance optimization, and cloud technologies (AWS, GCP, PCF, k8s, etc)
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth
• Familiarity with CRM tools, such as Salesforce, and analytics platforms

Why Traceable?

• Competitive salary, equity and benefits package, including health, dental, and vision coverage, 401(k), and flexible vacation/time-off policy
• A collaborative and inclusive work environment, with ample opportunities for professional growth and development
• The chance to make a meaningful impact on the future of application security and performance, as part of a rapidly growing and innovative company.

We value diversity and treatment of employees and applicants is based on merit, talent and qualification. We encourage people from underrepresented groups to apply. We believe the key to success is bringing together unique perspectives and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For qualified applicants with criminal histories, consideration will be consistent with the requirements of the San Francisco Fair Chance Ordinance. All your information will be kept confidential according to EEO guidelines.

Direct applicants only.

Recruiting agencies: Please do not email or call our team. We are not accepting agency candidates for any position at Traceable.