Town of Milton Hiring for Customer Service Representative (Part-time) at Canada Full Time

The Town of Milton is accepting applications for the part-time position of Customer Service Representative. Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals. The successful candidates must be able to work variable hours including evenings and weekends.

Key Responsibilities:
Provides information to customers through a variety of forums related to facility programs, services and fees/subsidies, including assistance with:

Facility navigation/tours, rental inquiries, facility booking

Navigation and usage of Town websites and technology

Inquiries related to Facility & Town programs and services

Redirection of inquiries as appropriate to community organizations, tenants and staff

Administration of multiple types of payment plans, subsidies, and parental contributions

Calculation and verification of customer contributions as it relates to fee assistance programs

Greets customers and validates pass and membership access

Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery

Assists with maintenance of program waitlists, calls, emails and customers regarding cancelled or rescheduled programs as required

Processes payment of pass and membership sales, program registration, drop-in programs, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise

Maintains daily facility stats tracking sheets

Provides administrative support to other facility staff as required

Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders

Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act

Performs all other duties as assigned in accordance with department objectives

Qualifications:
Grade 12 education; Post-secondary school diploma and/or Office Administration certificate or related education is preferred

Minimum two (2) years of experience in a customer service role

Proficient math skills and experience with cash handling and deposits

Strong communication, organizational and customer service skills

Ability to multi-task and adapt to changing priorities while dealing with interruptions

Able to work well both independently as well as within a team

Proficient in Windows based software including Microsoft Outlook, Word and Excel

Knowledge of Recreational Management Software Systems (e.g. CLASS, Legend) or TixHub is preferred

Standard First Aid and CPR

Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality

In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

Starting Hourly Rate: Under review

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