Town of Ingersoll Hiring for Customer Service and Social Media Coordinator at Ingersoll, ON Full Time

Located in Oxford County in Southwestern Ontario, Ingersoll offers urban living with small-town values yet enjoys easy

access to larger cities. Surrounded by farms and nature, Ingersoll is home to a diversity of thriving industries and

commercial businesses and is host to many special events, athletic and recreational amenities and excellent schools. For

more information on the Town, please visit our website at www.ingersoll.ca.

Position Overview: Reporting to the Town Clerk, the Customer Service & Social Media Coordinator acts as the main

point of contact for all Clerk’s department-related inquiries as they are received in person, via the phone, through email

and via social media. Other administrative responsibilities include reviewing and processing marriage applications, burial

permits, lottery licenses and other permits, accepting payment for various municipal revenues and maintaining accurate

records. As the Social Media Coordinator, the position-holder is responsible for managing the Town’s social media

account, the creation of posts to drive engagement and positive interaction with the Town’s published content, tracking of

various usage and engagement metrics and for identifying opportunities to improve external communications. This

position will also work closely with the Town’s management team to develop and implement a corporate social media

engagement strategy.

The main administrative functions include but are not limited to:

Provide exceptional customer service and maintain accurate and up-to-date knowledge on the function of and

services provided by the Town of Ingersoll, and more specifically the Clerks department, to appropriately respond to

inquiries as they are received in person, via the phone, through email and via social media.

Act as the Deputy Division Registrar; reviewing and processing marriage license and applications and burial permit

requests.

Process lottery licensing applications; reviewing report submissions and maintaining eligibility documents.

Coordinate the paratransit program by processing applications, receiving and maintaining ridership information and

processing monthly payments.

Receive and process payments for contract services, parking infractions, dog licensing and other municipal

revenues.

Balance monthly parking infraction payments using relevant systems.

Act as the office coordinator sorting and distributing mail, coding and submitting invoices for payment, ordering office

supplies and arranging for courier services as needed.

Gather and compile monthly statistics and maintain accurate records/information on various Clerk’s Department

activities and functions.

The main social media functions include but are not limited to:

Manage the municipal social media account by creating engaging and informative posts that drive engagement and

positive interaction with the Town’s published content.

Track and report on various social media usage and engagement metrics, leveraging insights to improve upon the

Town’s social media presence.

Collaborate with various departments on informational posts and campaigns.

Monitor social media for misinformation and opportunities to improve external communications on matters of

importance to the public.

Aid in the development, implementation and management of a corporate social media/online presence strategy.

Interact with users and respond to social media messages, inquiries, and comments.

Qualifications: Applicants should possess relevant and progressive experience, ideally obtained in a

Municipal/Government setting. Our ideal applicant possesses:
College diploma/certification in Marketing, Business Administration, Communications or other related field.

Up to 3 years related experience, preferably in a government/institutional setting

Advanced communication, written, verbal, interpersonal and tactful negotiation skills.

Must possesses experience managing and leveraging various social media platforms

Demonstrated creativity and the ability to turn abstract objectives into digital content to inform, educate and drive

interest.

Benefits

We offer a competitive salary range of $45, 208 to $52, 871 (2021 rate) annually (based on 35 hours/week), plus a

comprehensive benefits package, generous time off and sick policy, OMERS Pension, and more.

Interested applicants are requested to submit their resume to the attention of the HR Coordinator as soon as possible and

no later than January 3rd, 2022 at 4:30 pm.

Monique Donmoyer

Human Resources

Town of Ingersoll

[email protected]

The Town of Ingersoll is an equal opportunity employer and will make accommodations available to applicants

with disabilities upon request and throughout the entire recruitment process. While we appreciate all

applications received, only those invited for an interview will be acknowledged. Personal information submitted

is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be

used to determine eligibility for employment.

Covid-19: Please advise of your vaccination status and whether or not you require an accommodation