Responsibilities:
Provide information to prospects and handle questions (phone & in-person) from prospective applicants students faculty and general public in regard to the enrollment process.
Act like a NYSCAS spokesman in all boroughs of New York.
Amplify the NYSCAS programs within and external to the Touro community.
Work closely with the NYSCAS telemarketing team to assure all leads and inquiries are handled in a timely and professional manner.
Provide complete support and follow-up to students and parents via phone, letters, and email.
Responsible for timely follow up and accurate tracking and inputting information into TouroOne Banner, TouroOne Connect Admission and Recruiting software packages.
Schedule students for appointments, info sessions, open houses, and placement exams when appropriate.
Act as Admissions Counselor when appropriate.
Responsible for guiding new and readmitted students through the enrollment process.
As part of the Enrollment Team works closely and collegially with other Student Services departments (Testing Department, Financial Aid, Academic Advising, Bursar, Registrar, including Admissions and Registrar offices in applicant’s previous or current school(s))
Evaluate all college-level transcripts for incoming transfer students which includes data entry of accepted transfer credits.
Collaborate with academic department regarding transfer issues as assigned by the Director of Admissions.
Coordinate with academic departments to aid in the resolution of academic transfer credits requests.
Assist new students with defining and developing realistic academic and career goals.
Assist students and troubleshoot Touro portal related issues.
Exercise duties in accordance with FERPA as well as state and federal regulations.
Provide accurate and timely information pertaining to the advising and scheduling process.
Actively participate in open house fairs and other recruitment events/activities on campus.
Ability to identify processes in the department that need improvement and to provide solutions.
Perform other assignments as requested by Dean of Enrollment Management, Director of Admissions, Site Director or School Deans.
Qualifications:
Education/ Experience
Associate in Arts Required.
Bachelor of Arts Preferred.
Knowledge/ Skills/ Abilities
Excellent communication verbal and written skills
Excellent interpersonal and public relations skills
Solid analytical creative and problem-solving abilities to meet deadlines
Accuracy & productivity in completing tasks
Team-orientated with a student-centered approach
Project management skills and sound organizational skills
Persistent with good marketing/sales skills and attention to detail
Ability to develop new customer bases and territories
Ability to communicate effectively with culturally diverse populations
Ability to work well independently
Project management skills and sound organizational skills
Physical Demands
Able to lift up to 5 lbs.
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