Total Credit Recovery Hiring for Call Center Agent – Debt Counsellor (Remote) at North York, ON Full Time

About Us:

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.

Position Overview

We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor (NOC 6235 Category B). This is a Work from Home/Remote position.

The main objective of this position is to provide debt recovery services for a variety of large clients.

Responsibilities

• Contact consumers via the telephone to arrange payments for past due accounts
• Assist clients by proposing solutions to address financial objectives such as, debt management
• Research and evaluate consumer’s financial status, credit and ability to repay the loan
• Complete initial trace work using online tools and account systems
• Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
• Complete credit and loan information
• Clearly and concisely document the details of each call
• Request statements on delinquent accounts and forward irreconcilable accounts for legal action
• Review and update credit and loan files
• Other duties as assigned

Requirements

• Experience in a call center environment is an asset
• Good communication skills – both verbal and in writing
• Good listening skills
• Good negotiation skills
• A compassionate and empathetic approach
• Being able to maintain an objective/non-judgmental position even when talking with clients about emotional/ difficult situations
• Strong knowledge of computers and office software
• The ability to achieve performance targets
• Be able to work shifts (evening and/or weekends) on a rotating basis

What We Offer:

• Competitive salary
• Commission, contests and bonus plans
• Paid training
• Vacation within the first year
• Great benefits including medical, dental and optical plans
• Friendly and fun work environment
• Opportunities for advancement
• Eligibility for Permanent Residence application under the Federal Skilled Worked Program (National Occupational Classification (NOC) 6235, Class B)

*Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en

Job Type: Full-time

Salary: $15.50-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay