TopQ Intergrated Solutions Inc. Hiring for user support technician at Calgary, AB Full Time

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety

Criminal record check

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Combination of sitting, standing, walking

Tight deadlines

Ability to Supervise

1 to 2 people

Computer and Technology Knowledge

MS Windows

Internet

Networking software

Networking hardware

Networking security

Intranet

Security software

Wireless networks

Desktop applications

Personal Suitability

Effective interpersonal skills

Accurate

Excellent oral communication

Excellent written communication

Client focus

Organized