Topper’s Pizza Hiring for Customer Care Centre Agent at Greater Sudbury, ON Full Time

Customer Care Centre Agent

We are currently seeking an enthusiastic, highly motivated, experienced Customer Care Centre Agents, who are available Part-time and Full-Time for all shifts, to join our growing Topper’s team! As a Customer Care Centre Agent you will be responsible for handling inbound and on occasion, outbound customer interactions with a high degree of customer service. You will be responsible for entering all customer orders into our POS system as well as communicating promotions and limited time offers.

Key Accountabilities:

• Deliver above and beyond customer service through phone interactions
• Answer all inbound customer calls
• Assist customers with placing their order by answering all inquiries on new menu items as well as new offers and promotions
• Handle customer complaints in a professional manner, using strong customer service skills
• Place customer order accurately in to Deliver Plus
• Meet and exceed individual targets and performance expectations
• Adhere to the company policies and procedures

The successful candidate will have demonstrated the following competencies:

• Comfortable answering phones and handling all customer conversations over the phone
• Ability to work quickly and accurately under pressure
• Excellent customer care skills
• Ability to handle difficult customer calls in a calm and professional manner
• Strong keyboard and computer skills
• Be able to think on your feet to devise solutions to any customer concerns or complaints

Qualifications:

• Minimum 1 year of customer service experience in a call/contact centre, telemarketing, customer service or guest relations role
• Excellent customer service/customer care experience
• Outstanding communication and people skills
• Strong problem-solving skills coupled with effective decision-making abilities

Working Conditions:

• Must be available to work evenings, weekends and late night shifts
• Must be available to work 10-20 hours per week
• Must be comfortable being on the phone for most of the shift
• Must be able to sit at a desk for long periods of time
• Must be able to type on a computer keyboard for long periods of time

Changes to Duties

The duties of this position may change from time to time. Toppers reserves the right to add or delete duties and responsibilities at its sole discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

With 39 Topper’s Pizza stores in Ontario, we are committed to hiring people who love what they do and are able to bring their natural talents to a team of individuals who believe that customer satisfaction, loyalty and providing the best-tasting pizza on time, is the key to on-going success!

Qualified candidates are encouraged to apply by submitting their resume and cover letter to Human Resources. We thank all applicants for their interest in this position however only candidates selected for an interview will be contacted.

Accessibility

Toppers is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Toppers will provide reasonable accommodation for any applicant, as requested during the hiring process.

Toppers strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Toppers will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Check us out on Facebook, Instagram and Twitter @topperscanada and Linkedin https://www.linkedin.com/company/topper’s-pizza-franchise-office/

If you have yet to experience our pizza firsthand, place an order for hot, fresh pizza now using our Topper’s Pizza App. Available on the iPhone App store or Androids Google Play!

Part-time hours: 10-20 per week

Job Types: Part-time, Permanent

Salary: From $14.25 per hour

Schedule:

• Monday to Friday
• Night shift
• Weekends

COVID-19 considerations:
All employees are required to wear a masks. We have enhanced our already high standards for sanitization & cleanliness. Protective barriers have been put up between works stations. No visitors allowed into the customer call centre. Screening before entry.

Application question(s):

• Are you available to work evenings, weekends and late night shifts.

Experience:

• customer service: 1 year (preferred)
• call centre: 1 year (preferred)

Work remotely:

• No