Tooley Bros Construction Services Hiring for Call Center Customer Service Representative at Miami, FL Full Time

About us

Tooley Bros Construction Services is a small business. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Wellness programs
• Work-from-home days
• Relaxed atmosphere
• Regular social events
• International workforce
• Casual work attire
• Safe work environment
• Lively atmosphere
• Flexible working hours
• On-the-job training
• Company perks

We are seeking an experienced Call Center Representative to join our team. The successful candidate will be responsible for providing excellent customer service by answering incoming calls, responding to customer inquiries, and resolving customer complaints. The ideal candidate should have excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations. We are looking for someone who is passionate about helping customers and providing them with the best possible experience.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Handle customer complaints in a courteous and professional manner.
• Maintain customer records in an organized manner.
• Identify customer needs and provide appropriate solutions.
• Update customer information in the customer service database.
• Follow up with customers to ensure their satisfaction.

Job Types: Full-time, Part-time, Contract, Temporary, Seasonal

Pay: $18.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• No nights
• Overnight shift
• Rotating shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• No weekends
• Rotating weekends
• Weekend availability
• Weekends only

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Miami, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location